Do all of your products adhere to a vegan lifestyle?
All our cosmetics are vegan; we are committed to excluding animal products or by-products from our cosmetics.
We are dedicated to collaborating with manufacturers who share our values when it comes to vegan products.
Does Tru Hira Cosmetics conduct animal testing?
We do not support animal testing and collaborate with manufacturers who uphold our values.
Where can I locate the ingredients for your products?
The full list of ingredients can be found on all our product packaging.
Are you offering shipping options outside the United States?
Shipping options are currently available to Canada, Mexico, and the United Kingdom.
How long does the shipping process usually take?
Orders can be dispatched within 3-4 business days or sooner
What is the typical duration of the shipping process for international orders?
Worldwide purchases typically need 7-10 business days for delivery, with customs processing time not included
What occurs if my package goes missing or is stolen?
Once the package is shipped, Tru Hira Cosmetics is not liable. We do not take responsibility for any lost or stolen packages.
If my products arrive broken, what should I do?
You are required to notify us within three days (3) of any defective or broken products from manufacturers. Proof must be provided to be eligible for a refund. For further assistance, please contact our customer support team at info@truhiracosmetics.com.
Could you please provide information about your refund policy?
We provide refunds to customers who received items due to manufacturing or warehouse errors. However, we are not liable for damages that happened during transit or for lost or stolen packages.
Is it possible to return or exchange any of the cosmetics?
We accept returns for products that were sent in error and remain unopened. Returned items are carefully disposed of and never resold. Unfortunately, we do not allow exchanges for any cosmetics to prioritize the safety of all our customers, even if the product is unopened.
What occurs with returned cosmetics?
For the safety of all our customers, any cosmetics returned for any reason are never restocked or resold. They are disposed of carefully.
How long does it take to process an order once it has been placed?
Upon the receipt of an order, the processing duration is 2-3 business days.
How can I track my order?
As soon as the parcel is prepared for dispatch, an email with your tracking number will be sent to you.
Which payment methods do you accept?
You can find all our accepted forms of payment listed at the bottom of our website.
What types of cosmetics do you offer for wholesale?
Currently, our cosmetics line is available for wholesale, excluding limited edition items.
How can I place a wholesale order?
In order to place significant orders, please connect with us through email at info@truhiracosmetics.com